Orlando Ayala
About Orlando Ayala
Orlando Ayala serves as a Customer Care Supervisor at Signet in Fairlawn, Ohio, and has held various roles in customer care and management since 2011. He has a background in Quality Control and Production from Universidad de San Pedro Sula and has experience in distribution management from his time at SABMiller.
Work at Signet Jewelers
Orlando Ayala has been employed at Signet Jewelers since 2016, serving as a Customer Care Supervisor. His role involves overseeing customer service operations, ensuring high standards of service delivery, and managing a team to address customer inquiries and issues. This position is based in Fairlawn, Ohio, where he has contributed to enhancing customer satisfaction and operational efficiency for eight years.
Experience at Sterling Jewelers
Prior to his current role at Signet, Orlando Ayala worked at Sterling Jewelers as a Customer Care Assistant Supervisor from 2011. He has accumulated 13 years of experience in this position, which is located in the Cleveland/Akron area of Ohio. His responsibilities included assisting in the management of customer service teams and ensuring effective communication with customers.
Education and Expertise
Orlando Ayala studied at Universidad de San Pedro Sula, where he focused on Quality Control and Production. He completed an Associate degree from 1999 to 2001, which provided him with foundational knowledge in quality management and production processes. This educational background supports his roles in customer care and operational supervision.
Previous Experience at SABMiller
Before his tenure in the jewelry industry, Orlando Ayala worked at SABMiller as a Distribution Supervisor from 2004 to 2008. In this role, he was responsible for overseeing distribution operations, which involved managing logistics and ensuring the timely delivery of products. His experience in distribution contributed to his skills in operational management.
Current Role at Genesis Financial Solutions
Since 2019, Orlando Ayala has held the position of Fraud Unit Manager at Genesis Financial Solutions. In this capacity, he manages a team focused on identifying and mitigating fraudulent activities. His role is crucial in maintaining the integrity of financial transactions and protecting customer information in Fairlawn, Ohio.