Rob Gwatkin
About Rob Gwatkin
Rob Gwatkin is the Owner and Director of Arcot ITSM and serves as the Global Senior Service Delivery Manager at Veolia. With extensive experience in IT service management, he has held various managerial roles across multiple organizations since the early 2000s.
Current Role at Veolia
Rob Gwatkin serves as the Global Senior Service Delivery Manager for Digital Service Management at Veolia. He has held this position since 2016, overseeing various projects and initiatives across multiple locations. In this role, he manages the assurance and governance of support and transition activities for Veolia's global platform. He acts as the global process owner for IT Service Management (ITSM) and IT Business Management (ITBM), supporting 130,000 users in over 40 countries through the deployment and adoption of ServiceNow and ITSM processes. He leads global deployments, including new, maturing, and enhancement projects for Veolia's ITSM processes.
Previous Experience at Signet Jewelers
Rob Gwatkin worked at Signet Jewelers as the IT Service Controls Manager in 2016. His tenure lasted for five months and took place in Birmingham, United Kingdom. In this role, he was responsible for overseeing IT service controls, ensuring compliance and efficiency within the organization's IT service management framework.
Career Background in IT Service Management
Rob Gwatkin has extensive experience in IT service management, having held various managerial positions across different organizations. He worked at William Hill as Services Manager for 11 months in 2010-2011 and at Phoenix (IT Infrastructure Services) in multiple roles, including Dedicated Service Desk Manager and Service Transition Manager. His experience also includes positions at Comet PLC and Cable & Wireless, where he held roles such as Service Operations Manager and Change Manager, respectively. This diverse background has equipped him with a comprehensive understanding of IT service delivery and management.
Educational Background
Rob Gwatkin studied at Bransholme High School from 1982 to 1985. His educational background laid the foundation for his career in IT service management, where he has developed a range of skills and expertise over the years.
Certifications and Professional Development
Rob Gwatkin holds several professional certifications that enhance his expertise in IT service management. He possesses the ITIL v2 Service Managers Certificate, ITIL v3 Expert in Service Management, and ITIL v4 Managing Professional certifications. These credentials reflect his commitment to maintaining high standards in IT service delivery and management.