Sarah Hamilton
About Sarah Hamilton
Sarah Hamilton is a Quality Assurance Supervisor with extensive experience in operations management and vendor relations. She has worked at Genesis Financial Solutions since 2018 and previously held various roles at Signet from 2013 to 2015.
Current Role at Genesis Financial Solutions
Sarah Hamilton serves as the Operations Training Manager at Genesis Financial Solutions since 2018. In this role, she provides guidance and leadership to off-shore vendors, focusing on continuous improvement in operational, quality, and satisfaction metrics. Additionally, she holds the position of Business Process Outsourcing Manager, where she manages operations outsourcing and ensures effective service delivery. Her responsibilities include conducting onsite monitoring to assess service delivery and site security of off-shore vendors.
Previous Experience at Signet Jewelers
Prior to her current roles, Sarah Hamilton worked at Signet Jewelers for several years. She began as an Account Representative in 2013, where she worked for eight months. She then transitioned to the Recovery Floor Monitor position for one year, followed by her role as Recovery Assistant Supervisor from 2013 to 2015. During her time at Signet, she gained experience in quality assurance and operational oversight.
Education Background
Sarah Hamilton completed her education at Archbishop Hoban High School, where she studied from 2008 to 2012. This foundational education prepared her for her subsequent professional roles in quality assurance and operations management.
Quality Assurance Supervisor Role
Since 2015, Sarah Hamilton has been serving as the Quality Assurance Supervisor at Signet Jewelers. In this position, she is responsible for overseeing quality assurance processes and ensuring that operational standards are met. Her experience in quality assurance is complemented by her previous roles within the company.
Vendor Management and Operations Oversight
In her current role at Genesis Financial Solutions, Sarah Hamilton acts as the primary relationship manager between the company and a contracted off-shore vendor. She reviews vendor invoices and prepares incentives or penalties based on service agreements. Additionally, she collaborates with the Outsourcing Management Team on planning, performance, and contract management topics.