Sean Keough
About Sean Keough
Sean Keough is a Senior CX Analyst at Signet Jewelers, where he has worked since 2021. He holds a BS in Environmental Design and a Minor in Business Administration from the University of Colorado at Boulder and has experience in customer experience strategy and analytics.
Current Role at Signet Jewelers
Sean Keough serves as a Senior CX Analyst at Signet Jewelers, a position he has held since 2021. In this role, he focuses on enhancing customer experience quality by accelerating and maturing the capabilities of the Digital Servicing Domain. He employs a strategic approach to customer experience analytics, utilizing exploratory analysis to prioritize CX roadmaps and quantify the value of customer behaviors.
Previous Experience at Restoration Hardware
Prior to his current role, Sean worked as a Designer at Restoration Hardware for six months in 2015 to 2016. This position allowed him to gain valuable experience in design and customer engagement within the retail sector.
Professional Background in Customer Experience Strategy
Sean has a background in customer experience strategy, having worked as a Consultant at BryterCX from 2019 to 2021. During his two years there, he contributed to the development of a journey insights program aimed at enhancing customer experience by identifying pain points and innovation opportunities.
Education in Architecture and Business
Sean studied at the University of Colorado at Boulder, where he earned a Bachelor of Science in Environmental Design with a focus on Architecture from 2009 to 2015. Additionally, he obtained a Minor in Business Administration from the Leeds School of Business during his studies from 2009 to 2013.
Experience as a Fitness Instructor
In addition to his analytical roles, Sean has been a Fitness Instructor at The Barre Standard since 2019. This position reflects his diverse skill set and commitment to health and wellness, contributing to his overall professional profile.