Sunil Suman (Assoc Cipd)
About Sunil Suman (Assoc Cipd)
Sunil Suman is a Workshop Team Leader at Signet Jewelers, where he has worked since 2021. He has a background in human resources management and extensive experience in team leadership and process improvement.
Current Role at Signet Jewelers
Currently, Sunil Suman serves as the Workshop Team Leader at Signet Jewelers, a position he has held since 2021 in High Wycombe, England. In this role, he leads a team that manages workflow from both internal and external repair channels. He oversees department service level agreements and ensures the delivery of customer service and technical support. Sunil conducts regular quality control reviews of repairs and provides coaching to enhance team performance. He also facilitates team huddles to share best practices and drive performance in alignment with business expectations.
Previous Experience at Signet Jewelers
Before his current position, Sunil Suman worked as a Repairs Coordinator at Signet Jewelers from 2016 to 2021 in Birmingham, England. During this five-year tenure, he was responsible for managing repair processes and ensuring quality standards were met. His experience in this role laid the foundation for his current leadership position, where he continues to focus on improving operational efficiencies and team performance.
Education and Qualifications
Sunil Suman holds a Master of Science in Human Resource Management from Aston University, which he completed from 2014 to 2015. He also earned a Bachelor of Arts with Honours in Business Enterprise from the University of Birmingham, studying there from 2011 to 2014. His academic background is complemented by his Associate membership with the Chartered Institute of Personnel and Development (Assoc CIPD), which underscores his expertise in human resources.
Career Background in Retail Management
Sunil has a diverse background in retail management, having worked at Iceland Foods in various roles. He served as a Duty Manager from 2009 to 2011 and as a Sales Assistant from 2008 to 2009, both in Birmingham, United Kingdom. His experience in these positions equipped him with skills in customer service, team leadership, and operational management, which he has applied throughout his career.
Project Management Experience
In 2020, Sunil Suman briefly worked as a Project Manager at WisePrint Solutions Ltd for two months in Birmingham, England. This role contributed to his project management skills and experience in overseeing initiatives that drive process improvements and innovations within a business context.