Alexandra R.
About Alexandra R.
Alexandra R. is the Director of Customer Success at Signiant, where she has worked since 2021. She has extensive experience in customer success and financial management, having held various roles at Citizens Bank, Citi, and Callogix over her career.
Current Role at Signiant
Alexandra R. serves as the Director of Customer Success at Signiant, a position she has held since 2021. In this role, she manages customer success initiatives, focusing on team performance and client satisfaction. Her leadership is characterized by the ability to manage teams effectively under tight deadlines while retaining top talent. Alexandra's experience in customer success positions her well to drive strategic initiatives that enhance the customer experience.
Previous Experience at Signiant
Prior to her current role, Alexandra R. held several positions at Signiant, including Lead Customer Success Manager and Senior Manager, Customer Success. She worked at Signiant from 2015 to 2021, where she developed her expertise in customer success management. Her tenure included managing customer relationships and ensuring the successful implementation of Signiant's solutions, contributing to customer retention and satisfaction.
Career Background in Banking and Finance
Alexandra R. has a solid background in banking and finance, having worked at Citizens Bank and Citi. She served as Branch Manager at Citizens Bank from 2009 to 2012 and as Financial Center Operations Manager at Citi from 2006 to 2009. Additionally, she held the position of Teller Manager at Citizens Bank from 2003 to 2006. This experience provided her with strong financial acumen and the ability to evaluate and present financial data effectively.
Educational Background
Alexandra R. earned a Bachelor of Science degree in Marketing/Information Design and Corporate Communications from Bentley University, where she studied from 2000 to 2004. She also completed her high school education at Lawrence Academy from 1996 to 2000. Her educational background has equipped her with the skills necessary for effective communication and strategic marketing.
Expertise in Social Media Marketing
Alexandra R. possesses expertise in social media marketing, specifically for local businesses and community sports teams. This skill set complements her customer success role, allowing her to leverage digital marketing strategies to enhance client engagement and support business growth.