Chris Hiscock
About Chris Hiscock
Chris Hiscock is a Level 3 Technical Support Specialist with extensive experience in technical support and system administration. He has worked for various companies, including Halogen Software and Signiant, and holds a degree in Network and System Administration from CDI College in Ottawa.
Work at Signiant
Chris Hiscock has been employed at Signiant as a Level 3 Technical Support Specialist since 2017. In this role, he focuses on providing advanced technical support to customers, leveraging his expertise in SOAP and REST interfaces to help clients achieve their objectives. His responsibilities include troubleshooting B2B and B2C UDP/TCP network connectivity issues and assisting with hardware and software configuration changes. He also participates in bi-weekly development sprint iteration demos to evaluate the impact of ongoing product work on customers. Additionally, Chris handles the technical aspects of onboarding by deploying Signiant infrastructure both on-premise and in cloud environments using AWS and Azure.
Previous Experience in Technical Support
Prior to his current position, Chris Hiscock accumulated extensive experience in technical support roles. He worked at Halogen Software in various capacities, including Tier 1 Helpdesk Analyst, Tier 2 Helpdesk Analyst, Tier 3 Technical Solutions Analyst, and Customer Support Technical Prime from 2008 to 2017. His tenure at Halogen Software provided him with a solid foundation in customer support and technical troubleshooting. Additionally, he held positions as a Support Analyst Level II and PBX Administrator at Accenture, and as a Helpdesk Analyst at Sitel and Convergys, further enhancing his technical support skills.
Education and Expertise
Chris Hiscock studied at CDI College in Ottawa, where he achieved a degree in Network and System Administration. This educational background has equipped him with the necessary skills to excel in technical support roles. His expertise includes troubleshooting network connectivity issues, deploying infrastructure in cloud environments, and providing customer support through various technical channels. His knowledge of SOAP and REST interfaces enables him to effectively assist customers in leveraging technology to meet their needs.
Technical Skills and Responsibilities
In his current role at Signiant, Chris Hiscock is responsible for a range of technical tasks. He troubleshoots network connectivity and file transfer speeds, ensuring efficient operation for clients. He also serves as an on-call support engineer, providing critical support during priority 1 events to minimize downtime. His role requires a strong understanding of both hardware and software configurations, as well as the ability to deploy and manage infrastructure in both on-premise and cloud settings.