John Mac Donald
About John Mac Donald
John Mac Donald is a Software Support Technician with a diploma in Computer Science from Algonquin College of Applied Arts and Technology. He has over 18 years of experience in technical support roles, including positions at The Ottawa Hospital Civic Campus, HP, and Volt.
Work at Signiant
John Mac Donald has been employed at Signiant as a Software Support Technician since 2011. In this role, he provides technical support and assistance related to software products. His experience in this position spans over 13 years, during which he has developed a deep understanding of the company's software solutions and customer needs.
Previous Technical Support Experience
Prior to his current role at Signiant, John Mac Donald held several positions as a Technical Support Specialist. He worked at The Ottawa Hospital Civic Campus from 2009 to 2011, providing technical assistance for hospital systems. Before that, he was employed at HP from 2007 to 2009, where he supported HP products. His career in technical support began at Sitel in 2005, followed by a position at Volt from 2005 to 2007.
Education and Expertise
John Mac Donald studied at Algonquin College of Applied Arts and Technology, where he focused on Computer Science. He achieved a Diploma of Education, which provided him with foundational knowledge and skills in technology and support services. His education has been instrumental in his career in technical support and software assistance.
Background in Technical Support
John Mac Donald has a comprehensive background in technical support, with experience spanning over a decade. His roles have involved troubleshooting, customer service, and technical assistance across various organizations. This extensive experience has equipped him with the skills necessary to address diverse technical challenges.