Katie Lavery
About Katie Lavery
Katie Lavery is a Senior Customer Success Manager specializing in Strategic and Enterprise accounts at Signiant, where she has worked since 2023. She has a diverse professional background in customer support and success, with experience in various roles across the United States and Europe.
Current Role at Signiant
Katie Lavery currently serves as the Senior Customer Success Manager - Strategic and Enterprise at Signiant, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and driving business growth through effective relationship management. Her responsibilities include overseeing customer success initiatives and ensuring that clients receive optimal support and resources.
Previous Experience at Signiant
Before her current role, Katie worked at Signiant as a Customer Success Manager - Strategic and Enterprise from 2022 to 2023. During this time, she developed strategies to improve client engagement and satisfaction, contributing to the overall success of the customer success team.
Professional Background
Katie Lavery has a diverse professional background with experience in customer support and success across various organizations. She worked as a Bilingual Customer Support Associate at Flywire in 2019 and held positions at WorkCompass, including Customer Success Manager and Customer Success & Support Specialist. Her experience also includes roles at Voxpro and Amazon, where she further developed her customer service skills.
Education and Expertise
Katie holds a dual degree from the University of Massachusetts Amherst, where she studied alongside her role as a UMass Education Abroad Program Assistant. Additionally, she studied Spanish Language and Literature at Universidad de Oviedo. Her educational background complements her expertise in building relationships with key stakeholders and managing diverse customer success teams.
International Experience
Katie has a global background, having lived and worked in various countries, including Spain and Ireland. This international experience enhances her ability to manage diverse customer success teams and understand the unique needs of clients from different cultural backgrounds.