Marc Dufour
About Marc Dufour
Marc Dufour is a Customer and Technical Support professional with over 13 years of experience at Signiant. He holds an ITIL Foundations V3 Certification and possesses advanced skills in graphic design, multimedia, and web content management.
Work at Signiant
Marc Dufour has been employed at Signiant since 2011, serving in the role of Customer and Technical Support. Over his 13 years with the company, he has developed expertise in client training and problem resolution, particularly related to website content management. His position involves assisting clients with technical issues and ensuring they receive effective support for their needs.
Education and Expertise
Marc Dufour studied at Algonquin College of Applied Arts and Technology, where he achieved a qualification in Web Media from 2004 to 2005. He also completed his ITIL Foundations V3 Certification at IBM from 2008 to 2009. His educational background is complemented by advanced skills in graphic design and multimedia, utilizing tools such as Adobe Photoshop and Illustrator.
Background
Marc Dufour's early education includes attending the International School of Brussels from 1980 to 1986. Prior to his current role at Signiant, he worked at IBM as Customer Care from 2008 to 2009. His experience in customer support and technical assistance has been foundational in his career in the technology sector.
Technical Skills and Competencies
Marc Dufour possesses strong technical skills in various areas, including process improvement and information security. He is experienced in using a range of content management systems and web development tools, such as Dreamweaver and Homesite. Additionally, he has a solid background in search engine optimization and web servers, which contributes to effective website production.