Jeroen Merks
About Jeroen Merks
Jeroen Merks is a Technical Customer Experience Specialist at Signicat, where he has worked since 2020. He has a background in blockchain development and bioinformatics, with previous roles in technical support and IT services.
Current Role at Signicat
Jeroen Merks currently serves as a Technical Customer Experience (CX) Specialist at Signicat, a position he has held since 2020. In this role, he focuses on enhancing customer interactions and improving overall service quality. He utilizes Python scripting to automate repetitive tasks, which increases efficiency in his work. Merks plays a significant role in migration processes and attends sales meetings to provide technical pre-sales input. He also communicates product enhancement ideas directly with product owners, contributing to the continuous improvement of Signicat's offerings.
Previous Experience at Signicat
Before his current position, Jeroen Merks worked at Signicat as a Technical Support Agent from 2020 to 2021. During this year, he provided technical assistance and support to customers, helping to resolve issues and improve user experience. His experience in this role laid the foundation for his current responsibilities in customer experience and technical support.
Professional Background in Blockchain Development
Jeroen Merks has a background in blockchain technology, having worked as a Blockchain Developer at APG for 10 months in 2017. He also held a position as a Blockchain Entrepreneur at NestEgg Pensions during the same year. These roles involved working with blockchain solutions and contributed to his expertise in the field.
Education in Bioinformatics
Jeroen Merks studied at the University of Applied Sciences Leiden, where he earned a Bachelor of Applied Science (BASc) in Bioinformatics. His studies spanned from 2011 to 2019, providing him with a strong foundation in data analysis and computational biology, which supports his technical roles in the industry.
Early Career Experience
In the early stages of his career, Jeroen Merks worked as a Service Desk IT professional at Resources Global Professionals for one month in 2012. He also completed a five-month internship as a Bachelor of Applied Sciences Bioinformatics Intern at GenomeScan from 2016 to 2017. These experiences contributed to his technical skills and customer service abilities.