Branden Foster
About Branden Foster
Branden Foster is the Director of Customer Support at Silent Eight, where he has worked since 2022. He previously held various roles in customer support and incident management at companies such as Anaplan, C.H. Robinson, and MoneyGram International.
Work at Silent Eight
Branden Foster has been serving as the Director of Customer Support at Silent Eight since 2022. In this role, he oversees customer support operations, focusing on enhancing service delivery and customer satisfaction. His leadership is instrumental in implementing strategies that improve the overall customer experience.
Previous Experience in Customer Support
Before joining Silent Eight, Branden Foster worked at Anaplan as the Customer Care Product Support Manager from 2018 to 2021. He was responsible for training the Customer Care Organization on Salesforce, which improved team capabilities. Additionally, he played a key role in developing the Incident Management program for high-priority situations. His previous roles include Service Desk Team Lead at C.H. Robinson and Major Incident Manager at MoneyGram International.
Education and Expertise
Branden Foster holds an Associate's degree in Management Information Systems from Rainy River Community College, which he completed from 2006 to 2008. He furthered his education by earning a Bachelor's degree in Management Information Systems from Georgia State University between 2009 and 2011. His academic background provides a solid foundation for his expertise in customer support and incident management.
Key Contributions to Customer Support
Throughout his career, Branden Foster has made significant contributions to customer support processes. He created canned responses for customer communication during outages to ensure consistent messaging. He also led the transition of communication systems from RingCentral to Talkdesk and relocated support operations from Zendesk to Salesforce, enhancing customer service efficiency.
Incident Management and Support Operations
Branden Foster has extensive experience in incident management. He implemented an on-call schedule to ensure 24/7 coverage for incident management, which is critical for maintaining service continuity. His role as Major Incident Manager at MoneyGram International and his involvement in developing incident management programs at Anaplan highlight his capability in handling high-priority situations effectively.