Christian Brown
About Christian Brown
Christian Brown is a Customer Success Operations professional at Silk Road Medical, Inc. in Sunnyvale, CA.
Current Role at Silk Road Medical Inc.
Christian Brown serves as Customer Success Operations at Silk Road Medical, Inc., located in Sunnyvale, CA. In this role since July 2017, he is instrumental in coordinating the RMA/RGA process with customers to ensure smooth returns and exchanges. He also provides essential backup support to the logistics department. Moreover, he maintains policies, procedures, and systems to ensure the smooth and timely coordination of information, products, and payments. Christian is responsible for coordinating quarterly trunk stock and finished goods physical inventory and works proactively with sales representatives to resolve sales order discrepancies and purchase order issues, ensuring invoice accuracy.
Previous Experience at MobileIron
Christian Brown worked as a Customer Success Manager at MobileIron from 2015 to 2017. During his two-year tenure in Mountain View, CA, he was involved in managing customer relationships and ensuring client satisfaction. His responsibilities likely included addressing customer needs, resolving issues, and facilitating the successful adoption of MobileIron's products and services.
Sales Support Role at AT&T
Prior to his role at MobileIron, Christian Brown worked at AT&T as a Sales Support Representative for five years, from 2010 to 2015, based in Union City, CA. In this position, he supported sales operations, assisted with customer inquiries, and contributed to the overall sales process. His role likely involved handling sales documentation, providing customer support, and aiding sales teams in achieving their targets.
Educational Background at Ohlone College
Christian Brown attended Ohlone College from 2007 to 2009. During his two years at the institution, he received education that likely provided him with foundational skills and knowledge applicable to his future professional roles. The specifics of his coursework or degree are not detailed, but this education would have contributed to his qualifications and expertise in his subsequent career.