Kathleen Spani
About Kathleen Spani
Kathleen Spani is a Senior Customer Success Specialist at Silk Road Medical, Inc. in Sunnyvale, California, with over 15 years of experience in the medical device industry.
Current Title and Role
Kathleen Spani serves as a Senior Customer Success Specialist at Silk Road Medical, Inc. She has held this position since November 2020, operating from Sunnyvale, California. Her role focuses on fostering customer satisfaction and success through proactive engagement and support, leveraging extensive industry expertise.
Previous Experience at ICU Medical
Before joining Silk Road Medical, Inc., Kathleen Spani worked at ICU Medical as a Senior Customer Service Representative. Her tenure at ICU Medical spanned 11 years, from 2009 to 2020, based in the San Francisco Bay Area. During this time, she developed significant customer service skills and industry knowledge, contributing to the company's service excellence.
Experience at Hospira
Kathleen Spani also has a background at Hospira, where she served in the capacity of Repair Support. Her role at Hospira lasted for 5 years, from 2004 to 2009, in the San Francisco Bay Area. This experience further cemented her capabilities within the medical device industry, providing her with a comprehensive understanding of product maintenance and customer assistance.
Education and Expertise
Kathleen Spani attended Foothill College, where she completed studies in General Studies. With over 15 years of experience in the medical device industry, she has cultivated a reputation for being friendly, empathetic, and highly skilled in customer service. Her adaptability and quick learning ability underscore her strong work ethic and professional growth.