Angie Paola Escobar Durán
About Angie Paola Escobar Durán
Angie Paola Escobar Durán is a People Manager CX-CS at Simetrik, where she has worked since 2021. She has a background in risk management, process improvement, and data analysis, with previous roles at TAK COLOMBIA, Stefanini, and Citi.
Current Role at Simetrik
Angie Paola Escobar Durán serves as the People Manager for Customer Experience and Customer Service at Simetrik since 2021. In this role, she focuses on enhancing employee engagement and optimizing workforce performance. Her responsibilities include overseeing human resources strategies that align with the company's objectives, fostering a positive workplace culture, and implementing training programs to develop staff competencies.
Previous Experience
Prior to her current position, Angie worked at Simetrik as a Project Manager from 2019 to 2021. She also held roles at TAK COLOMBIA as an Analista Funcional for two months in 2019, and at Stefanini as a Professional Outsourcing specialist for six months from 2018 to 2019. Additionally, she worked as an IT Business Analyst at Citi for six months in 2018. These positions provided her with diverse experiences in project management, functional analysis, and operational support.
Education and Expertise
Angie Paola Escobar Durán studied at Escuela Colombiana de Ingeniería 'Julio Garavito', where she completed her education from 2013 to 2018. She has developed expertise in risk identification and management within operational processes. Her skills also include the implementation and improvement of processes using Business Process Management (BPM) and Lean Management methodologies, which enhance efficiency and effectiveness in operations.
Skills and Competencies
Angie is skilled in data interpretation and analysis, which aids in the development of management indicators. She possesses strong personal competencies, including proactivity, punctuality, and ethical commitment. Her experience in decision-making and resource management within the IT sector further complements her professional profile, making her adept at navigating complex operational challenges.