Chrystiam M.
About Chrystiam M.
Chrystiam M. is a User Success Manager at Simetrik in Bogotá, Colombia, with a strong background in industrial engineering and business administration. He is bilingual in Spanish and English and has successfully maintained a 0% churn rate for his client portfolio while generating upselling revenue.
Work at Simetrik
Chrystiam M. has been employed at Simetrik as a User Success Manager since 2020. In this role, he has successfully maintained a 0% churn rate for a portfolio of 12 clients. His responsibilities include ensuring client satisfaction and fostering long-term relationships. Additionally, he generated upselling revenue of 3,000 USD from existing clients, demonstrating his effectiveness in enhancing customer engagement and value.
Previous Experience
Prior to his current position, Chrystiam M. held several roles that contributed to his professional development. He worked as a Business Analyst at Chubb for one year from 2017 to 2018. He also served as a Continuous Improvement and Control Coordinator at Muzo Emerald Colombia for four months in 2019. His experience includes consulting at PwC from 2014 to 2015 and working as a Transition Analyst at AIG from 2015 to 2017. Additionally, he was involved in internal management and international affairs at Autorregulador del Mercado de Valores for six months in 2012.
Education and Expertise
Chrystiam M. holds a Master of Business Administration (MBA) from Pontificia Universidad Javeriana, which he completed from 2018 to 2020. He also studied Industrial Engineering at the same university from 2006 to 2012. His educational background includes a course in SCRUM from Platzi in 2019 and a program focused on ecosystems of entrepreneurship and social leadership at Ben-Gurion University of the Negev in 2018. He studied leadership at Gonzaga University School of Leadership Studies, achieving a certification in Innovative Leadership.
Bilingual Skills and Regional Experience
Chrystiam M. is bilingual in Spanish and English, which enhances his ability to communicate effectively in diverse environments. He has experience supervising the migration of processes to shared service centers across Colombia and Latin America. His skills in creating and training best operating practices span various economic sectors in the region, contributing to operational efficiency and client success.