Edoardo Ortiz Duque
About Edoardo Ortiz Duque
Edoardo Ortiz Duque is a Customer Success Manager in Brazil, currently working at Simetrik since 2023. He has extensive experience in sales and customer success roles across various companies in Latin America, demonstrating strong analytical skills and a focus on customer retention.
Current Role at Simetrik
Edoardo Ortiz Duque serves as the Customer Success Manager for Brazil at Simetrik. He has been in this position since 2023, operating from São Paulo. In this role, he focuses on ensuring customer satisfaction and retention, leveraging his expertise in consultative selling and data-driven strategies.
Previous Experience in Sales and Customer Success
Before joining Simetrik, Edoardo held various positions in sales and customer success across Latin America. He worked as an Account Executive for Epos in Mexico City from 2020 to 2021. He also served as a Senior SMB Sales Executive at Platzi from 2021 to 2022 and as a Business Education Manager at the same company from 2022 to 2023. Prior to these roles, he was a Sales Development Representative at Zinier and Infraspeak, gaining experience in sales development and customer engagement.
Educational Background
Edoardo Ortiz Duque studied at EUDE Business School, where he earned a Master's degree in Marketing and Commercial Management from 2020 to 2021. He also completed a Specialty in Social Media & Digital Marketing in 2022. Earlier, he attended Universidad ICESI, achieving a professional qualification in accounting and international finance from 2012 to 2016. Additionally, he completed training in Enterprise Selling at Sandler Training in 2020.
Skills and Expertise
Edoardo possesses strong analytical skills, particularly in metrics analysis and report creation using CRM and Excel tools. His expertise includes consultative selling and customer retention strategies. He demonstrates adaptability and a readiness to acquire new knowledge, which supports his effectiveness in customer success roles.
Career Progression
Edoardo's career began in 2018 as a Sales Development Representative at Infraspeak in Portugal. He then transitioned to various roles in sales and customer success across Latin America, including positions at Acsendo and Zinier. His diverse experience across different markets has contributed to his comprehensive understanding of customer needs and sales strategies.