Fredy Andres Ballesteros Avila
About Fredy Andres Ballesteros Avila
Fredy Andres Ballesteros Avila is an SLA Engineer at Simetrik with over 12 years of experience in customer service and quality analysis. He holds a degree in Business Administration and a specialization in Quality Management from Universidad del Atlántico.
Work at Simetrik
Fredy Andres Ballesteros Avila has been employed at Simetrik as an SLA Engineer since 2022. In this role, he focuses on ensuring service level agreements are met and maintained, contributing to the overall efficiency and quality of customer service operations within the organization.
Education and Expertise
Fredy studied at Universidad del Atlántico, where he earned a degree in Administración de Empresas from 2002 to 2006. He furthered his education by specializing in Calidad, achieving the title of Especialista en Gestión de la Calidad from 2013 to 2014. His educational background supports his expertise in quality management and operational efficiency.
Background
Fredy has over 12 years of experience in customer service, with a strong focus on quality analysis and control. His career includes various roles at BILATERAL, where he served as Coordinador de operaciones, Auditor de calidad, and Lider de Calidad, among others. He also worked at iFood Colombia as Customer Care Operations Manager from 2017 to 2021.
Achievements
Throughout his career, Fredy has developed and implemented customer service protocols aimed at continuous improvement. His leadership skills in team management and problem-solving have been instrumental in enhancing operational processes and service quality in the organizations he has worked for.