Lorena Diaz
About Lorena Diaz
Lorena Diaz is a Customer Education Specialist at Simetrik | Reconciliation, where she has worked since 2023. She has previous experience as a User Success Manager at the same company and as a Commercial Advisor at Banco Pichincha in Colombia.
Work at Simetrik
Lorena Diaz currently serves as a Customer Education Specialist at Simetrik | Reconciliation, a position she has held since 2023. In this role, she focuses on enhancing customer understanding and utilization of the company's reconciliation solutions. Prior to this, she worked as a User Success Manager at Simetrik from 2022 to 2023, where she was responsible for ensuring customer satisfaction and success with the company's products.
Previous Experience at Banco Pichincha
Before joining Simetrik, Lorena Diaz worked at Banco Pichincha as an Asesor Comercial from 2014 to 2018. During her four years in this role, based in Bogotá, Distrito Capital, Colombia, she provided commercial advice and support to clients, contributing to their financial decision-making processes.
Education and Expertise
Lorena Diaz studied at Politécnico Grancolombiano, where she pursued a degree in Administración y gestión de empresas. She completed her studies in 2023, achieving the title of Administrador de empresas. Her educational background equips her with the skills necessary for her roles in customer education and commercial advisory.
Career Progression
Lorena Diaz has demonstrated a clear career progression in customer-focused roles. Starting her professional journey at Banco Pichincha, she transitioned to Simetrik, where she has taken on increasing responsibilities. Her experience in user success and customer education reflects her commitment to enhancing client experiences and product understanding.