Paola Servín
About Paola Servín
Paola Servín is a Customer Success Manager with extensive experience in driving customer satisfaction and product improvement. She has worked at various companies, including Zendesk, Simetrik, and Cabify, and holds degrees in Marketing from Alliant International University and a diploma in Digital Marketing from Universidad de la Comunicación.
Current Role at Simetrik
Paola Servín currently holds the position of Customer Success Manager at Simetrik, where she has been employed since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring that clients derive maximum value from the company's offerings. She collaborates closely with the sales team to identify opportunities for upselling and cross-selling products and services, contributing to the overall growth of the organization.
Previous Experience at Zendesk
Before joining Simetrik, Paola Servín worked at Zendesk as a Customer Success Manager from 2022 to 2023 in Ciudad de México, México. During her tenure, she was responsible for providing customer feedback to internal teams, which played a crucial role in driving continuous improvement within the company. Her experience at Zendesk helped her develop skills in managing customer relationships and enhancing user experiences.
Career Background in Customer Success
Paola has a diverse background in customer success roles across various companies. She served as a Customer Success Senior at Cabify from 2019 to 2021, where she focused on customer engagement and retention strategies. Following that, she worked at Conekta as an Enterprise Customer Success Manager from 2021 to 2022. Her career also includes a role at Tesla as a Consultora in 2017, where she gained insights into customer needs and service delivery.
Educational Background in Marketing
Paola Servín studied Marketing at Alliant International University, where she achieved her Licenciatura from 2013 to 2016. Additionally, she pursued a Diplomado in Marketing Digital at Universidad de la Comunicación in 2017. Her educational background provides her with a solid foundation in marketing principles, which she applies in her customer success roles.
Experience in Marketing and Sales
Earlier in her career, Paola worked at CMD Inversiones y Consultoría in a role focused on Mercadotecnia y Ventas from 2014 to 2016. This experience allowed her to develop skills in marketing strategies and sales processes, which complement her customer success expertise. Her ability to monitor customer usage and provide insights to product teams further enhances her contributions to her current and previous employers.