Andrew Caetta
About Andrew Caetta
Andrew Caetta serves as the Director of Customer Success at Simfoni, where he has worked since 2021. He has a background in Business Management from Towson University and has extensive experience in client procurement and sourcing metrics.
Work at Simfoni
Andrew Caetta has been serving as the Director of Customer Success at Simfoni since 2021. In this role, he has been instrumental in reviewing, evaluating, and upgrading client procurement and sourcing metrics. He has successfully managed over 100 clients, focusing on maximizing client satisfaction. His responsibilities include providing detailed client reports that highlight key project and saving metrics across all client users and groups.
Education and Expertise
Andrew Caetta earned a Bachelor of Science in Business Administration from Towson University, where he studied Business Management from 2007 to 2010. His educational background has equipped him with the skills necessary for his roles in procurement and customer success. He also completed his high school education at Madison High School from 2002 to 2005.
Previous Work Experience
Before his current role at Simfoni, Andrew Caetta worked at EC Sourcing Group, Inc. as a Procurement/Sourcing Analyst for seven months in 2010. He then transitioned to AXA Equitable, where he served as a Sourcing Analyst for one year from 2011 to 2012. After that, he returned to EC Sourcing, which later became Simfoni eSourcing, as an Account Manager from 2012 to 2015, before advancing to Senior Account Manager, a position he held for nine years.
Client Management and Reporting
In his capacity as Director of Customer Success, Andrew Caetta has developed a strong focus on client management. He provides detailed reports that emphasize key project and saving metrics, ensuring that clients receive comprehensive insights into their procurement processes. His approach aims to enhance client engagement and satisfaction through effective communication and data-driven strategies.