Erin Mc Dermott Mertz
About Erin Mc Dermott Mertz
Erin McDermott Mertz is an Inbound Customer Service Representative at Simpay, where she has worked since 2021. She has a diverse work history in customer service roles and possesses strong skills in Microsoft Excel and communication.
Work at Simpay
Erin Mc Dermott Mertz has been serving as an Inbound Customer Service Representative at Simpay since 2021. In this role, she is responsible for managing customer inquiries and providing support to enhance customer satisfaction. Her experience in this position spans three years, during which she has developed strong communication skills that contribute to effective customer interactions.
Previous Employment History
Prior to her current role, Erin worked at various companies, gaining diverse experience in customer service. She was a Driver for Lyft in Philadelphia from 2016 to 2017. Additionally, she served as a Customer Service Associate at Wawa, Inc. for four years from 2017 to 2021. Erin also held positions at hhgregg as a Customer Service Representative and at AMC Theatres as a Guest Services Associate, further enhancing her customer service skills.
Education and Expertise
Erin graduated from Archbishop Ryan High School with honors and later attended Temple University, where she studied Political Science and Government from 2004 to 2006. Her educational background has equipped her with strong analytical skills. Erin possesses expertise in Microsoft Excel, which aids in data management and analysis, as well as robust computer literacy that facilitates efficient use of digital tools.
Background
Erin has a comprehensive background in customer service, having worked in various roles that required effective communication and problem-solving skills. Her experience spans multiple industries, including retail, food service, and transportation. This diverse background has contributed to her ability to handle customer inquiries and provide support in a professional manner.