Amber Ellis
About Amber Ellis
Amber Ellis is a Senior Product Specialist in Customer Onboarding at SimplePractice, where she has worked since 2018. She holds a Master's degree in Clinical Psychology from Pepperdine University and has over four years of experience in customer onboarding for an Electronic Health Record SaaS company.
Work at SimplePractice
Amber Ellis has been serving as a Senior Product Specialist in Customer Onboarding at SimplePractice since 2018. In this role, she focuses on facilitating the onboarding process for customers using the Electronic Health Record (EHR) software. Her responsibilities include ensuring a smooth transition for new users and enhancing their experience with the platform. Based in Santa Monica, California, she has contributed to the company's efforts in improving customer satisfaction and engagement.
Education and Expertise
Amber Ellis holds a Master's degree in Clinical Psychology from Pepperdine University Graduate School of Education and Psychology, where she studied from 2019 to 2024. Prior to this, she earned a Bachelor's degree in Psychology from Georgia State University, completing her studies from 2014 to 2016. Additionally, she has a Bachelor's degree in Mass Communication/Media Studies from Clark Atlanta University, which she obtained from 2007 to 2011. This educational background supports her expertise in understanding user needs and behaviors.
Background
Amber Ellis has over four years of experience in customer onboarding specifically within the Electronic Health Record Software as a Service (SaaS) sector. Her career has been marked by her ability to adapt to changing environments, which has been essential in supporting the evolution of organizational practices. This adaptability allows her to effectively collaborate with various teams and stakeholders to achieve consensus on customer onboarding strategies.
Professional Skills
Amber Ellis is known for her balanced and trusted approach to building consensus and collaboration among team members and clients. Her dynamic ability to adapt to changing environments enhances her effectiveness in customer onboarding roles. She leverages her educational background in psychology to better understand customer needs and improve their onboarding experience with the software.