Benjamin Antonson
About Benjamin Antonson
Benjamin Antonson is an IT Support Engineer at SimplePractice in Santa Monica, California, where he has worked since 2022. He specializes in managing IT processes through scripting languages and provides support for over 350 end-users.
Work at SimplePractice
Benjamin Antonson has been employed as an IT Support Engineer at SimplePractice since 2022. He operates from the company's office in Santa Monica, California. In his role, he manages and completes incoming IT support tickets through the Zendesk support portal, providing assistance to over 350 end-users. His responsibilities also include overseeing the management of 1Password for company-wide password management and creating and managing policies, packages, and Configuration Profiles within the JAMF PRO Server.
Education and Expertise
Benjamin Antonson studied Business Administration and Management at North Central University from 2010 to 2011. He furthered his education at Minnesota State University, Mankato, focusing on Computer Engineering from 2011 to 2012. He also earned an Associate of Science in Electronic Systems Technology from the Community College of the Air Force between 2015 and 2016. Additionally, he holds an Associate degree in Arts from Normandale Community College, completed from 2008 to 2010. His expertise includes managing and automating IT processes using scripting languages such as Bash, Python, and Swift.
Background
Before joining SimplePractice, Benjamin Antonson accumulated diverse work experience. He served in the United States Air Force as a Radio Frequency Transmissions Technician from 2012 to 2018. Prior to that, he worked at eHome LLC as a Senior Support Manager for nine years, from 2013 to 2022. His earlier roles included positions at Borders as an Inventory Specialist, Cashier, Bookseller, and Information Specialist from 2008 to 2011, and as a Caregiver at Touching Hearts at Home from 2008 to 2012.
Professional Skills
Benjamin Antonson specializes in IT support and process automation. His skills include managing IT support tickets, overseeing password management systems, and creating IT policies and configurations. He is proficient in scripting languages such as Bash, Python, and Swift, which he utilizes to streamline IT processes. His experience in providing support to a large number of end-users enhances his capability to deliver effective IT solutions.