Caitlin Foster
About Caitlin Foster
Caitlin Foster is a Product Specialist at SimplePractice, where she has worked since 2021. She has a diverse professional background that includes roles in customer service, sales, and the airline industry.
Work at SimplePractice
Caitlin Foster has been employed at SimplePractice as a Product Specialist since 2021. In this role, she has contributed to enhancing the functionality of clinical tasks within the SimplePractice platform. Her efforts have led to maintaining a monthly average customer satisfaction score (CSAT) of over 98%. Prior to her current position, she worked as a Customer Success Associate at SimplePractice from 2020 to 2021, where she honed her skills in customer engagement and support.
Previous Employment Experience
Caitlin Foster has a diverse work history that includes various roles in customer service and sales. She worked as a Flight Attendant for GoJet Airlines from 2013 to 2014 and JetBlue Airways from 2015 to 2017. Additionally, she held positions as a Stylist at Levi Strauss & Co. from 2010 to 2011, a Sandwich Artist at Subway from 2006 to 2009, and a Sales Associate at Skechers from 2011 to 2012. She also served as a Multifunctional Associate at the Navy Exchange Service Command (NEXCOM) from 2009 to 2011.
Education and Training
Caitlin Foster completed her high school education at James Campbell High School, earning a High School Diploma from 2004 to 2008. She furthered her education at The Travel Academy, where she studied Travel and Tourism and obtained a Certificate in 2012. Her educational background includes a focus on Business Administration and Management, which has supported her career in various customer service roles.
Mentorship and Skills Development
In her professional journey, Caitlin Foster has taken on mentorship responsibilities, specifically in training new employees on written communication skills. She has provided guidance on etiquette, tonality, structure, formatting, grammar, and precision, contributing to the development of effective communication within her teams.