Cam Benfield
About Cam Benfield
Cam Benfield serves as the Lead Tools and Support Engineer at SimplePractice, a position he has held since 2022. With a diverse background in technical support and project management, he effectively communicates complex information and leads training initiatives to develop team members.
Work at SimplePractice
Cam Benfield has held multiple roles at SimplePractice since 2020, currently serving as the Lead Tools and Support Engineer since 2022. In this position, he oversees the tools and support engineering team, focusing on enhancing operational efficiency. Prior to this role, he worked as a Senior Tools and Support Engineer for one year and as a Technical Product Specialist for nine months. His experience at SimplePractice has allowed him to develop a deep understanding of the company's products and customer support needs.
Previous Experience
Before joining SimplePractice, Cam Benfield worked in various capacities across different organizations. He served as a Project Management Lead at Open Source Ventilator for three months in 2020. Additionally, he worked at Rotech Healthcare as a Customer Service Representative for ten months and held a Technical Account Manager position at DecoNetwork for one year. His diverse background includes roles in technical support and customer service, contributing to his comprehensive skill set.
Education and Expertise
Cam Benfield has a solid educational background in technical and scientific fields. He studied at Flatiron School, where he achieved a Data Science certification in 2020. He also attended Gaston College, earning diplomas in Practical Nursing and General Biology. His foundational education includes a high school diploma from West Lincoln High School. This combination of education and hands-on experience equips him with the skills necessary for his current role in tools and support engineering.
Leadership and Training Initiatives
In his current role, Cam Benfield implements comprehensive training programs and mentorship initiatives aimed at developing team members' skills for advanced positions within the organization. He leads the recruitment and professional development of Tools and Support Engineers, focusing on identifying and nurturing talent for future roles in Development and Quality Assurance. His approach emphasizes effective communication of complex technical information to diverse audiences.
Early Career and Development
Cam Benfield began his career in customer service and support roles. He worked as a Hostess at Chick-fil-A Restaurants and as a Peer Tutor at Gaston College. His early experiences contributed to his understanding of customer needs and effective communication. These roles laid the groundwork for his later positions in technical support and engineering, allowing him to build a diverse skill set that supports his current responsibilities.