Dave Mc Cann
About Dave Mc Cann
Dave McCann serves as the Chief Customer Officer at SimplePractice, having previously held significant roles in customer success at companies like Clio and Constant Contact. He holds a BA in Finance from Michigan State University and an MBA from Harvard Business School.
Current Role at SimplePractice
Dave McCann serves as the Chief Customer Officer at SimplePractice, a position he has held since 2024. In this role, he is responsible for overseeing customer engagement and satisfaction initiatives, ensuring that the company meets the needs of its clients effectively. His leadership is focused on enhancing customer experience and driving retention strategies within the organization.
Previous Experience at Clio
Prior to joining SimplePractice, Dave McCann worked at Clio, a cloud-based legal technology company, as the Vice President of Customer Success from 2021 to 2024. During his tenure in Boston, Massachusetts, he played a key role in developing customer success strategies and fostering strong relationships with clients to improve service delivery and satisfaction.
Career Background in Customer Success
Dave McCann has extensive experience in customer success roles across various organizations. He held positions at Constant Contact, where he served as Director of Customer Retention and later as Vice President of Customer Success. His experience also includes a significant tenure at Google, where he held multiple leadership roles focused on customer services and solutions.
Educational Background
Dave McCann earned a Bachelor of Arts in Finance from Michigan State University, where he studied from 1996 to 2000. He furthered his education by obtaining a Master of Business Administration (MBA) from Harvard Business School, completing his studies from 2003 to 2005. This educational foundation supports his expertise in customer relations and business management.
Experience at Ford Motor Company
Dave McCann began his career at Ford Motor Company, where he held various financial analyst roles from 2000 to 2003. His positions included Treasury Analyst, Launch Analyst, and Product Line Controller at the Livonia Transmission Plant. This early experience in the automotive industry provided him with a strong analytical background that he has applied throughout his career.