Diego Castillo
About Diego Castillo
Diego Castillo is an Insurance Specialist currently working at SimplePractice since 2022. He has a background in Business Administration and Communication Studies, along with experience in customer service roles at various companies including Walgreens and American Honda Finance Corporation.
Current Role at SimplePractice
Diego Castillo serves as an Insurance Specialist at SimplePractice, a position he has held since 2022. In this role, he operates remotely from Los Angeles, California. His responsibilities include investigating and troubleshooting complex customer inquiries related to insurance billing. He coordinates live customer screen-sharing sessions and phone calls to effectively resolve issues. Diego also monitors support emails to identify patterns and proactively address potential problems.
Professional Experience
Diego has a diverse professional background. He began his career as a Community Management Intern at Walgreens in 2016, where he worked for four months in Palo Alto, California. He then joined American Honda Finance Corporation as a Customer Accounts Representative from 2017 to 2018 in the Greater Los Angeles Area. Following this, he worked at IWG plc as a Community Associate for two years, from 2018 to 2020, in Beverly Hills, California. His varied experiences contribute to his current role in insurance.
Education and Training
Diego Castillo has a solid educational foundation. He studied Business Administration and Management at Berkeley City College, earning an Associate of Arts (A.A.) degree from 2008 to 2011. He later attended San Jose State University, where he achieved a Bachelor of Arts in Communication Studies. Additionally, he has been studying at Trailhead by Salesforce since 2018, further enhancing his skills and knowledge in the field.
Language Proficiency
Diego is fluent in Spanish, which allows him to communicate effectively with Spanish-speaking clients. This language proficiency enhances his ability to provide comprehensive support and solutions to a diverse clientele, particularly in the insurance sector.
Skills and Problem-Solving Abilities
Diego utilizes intuitive problem-solving skills to address complex customer questions. He engages in synthesizing information from various sources to deliver comprehensive solutions for insurance-related inquiries. His ability to coordinate live sessions and monitor support communications helps him identify and resolve issues efficiently.