Gabriela R.
About Gabriela R.
Gabriela R. is a Junior IT Support Engineer with a strong background in Information Technology and Systems, holding two Master's degrees from the University of Colorado Denver. She has experience in managing third-party applications and user support, having previously worked in various roles including Trust Associate and Activities Assistant.
Work at SimplePractice
Gabriela R. currently holds the position of Junior IT Support Engineer at SimplePractice, where she has been employed since 2022. In this role, she is responsible for managing and administering Google Workspace applications, providing support for over 400 end-users. Gabriela also creates and manages policies, packages, and configuration profiles within the Jamf Pro Cloud Server, ensuring that third-party applications are kept up-to-date. Additionally, she oversees the management of the 1Password password manager for the organization, facilitating secure password management across the company.
Education and Expertise
Gabriela R. has an extensive educational background, having studied at the University of Colorado Denver. She earned a Bachelor of Science in Mathematics from 2013 to 2017. Following this, she pursued two Master of Science degrees in Information Technology and Information Systems, completing her studies from 2020 to 2022. This academic foundation has equipped her with the necessary skills and knowledge to excel in her current role in IT support.
Background
Before joining SimplePractice, Gabriela R. gained diverse work experience in various roles. She worked as an Activities Assistant at American Baptist Homes of the Midwest from 2014 to 2018, where she contributed to resident engagement. Following that, she served as a Trust Associate at Broadridge for one year in 2018 to 2019. Gabriela also held the position of Lead Entertainment Coordinator at Putting Edge from 2013 to 2014. These roles have provided her with a broad perspective and skills applicable to her current IT support position.
Technical Skills and Responsibilities
In her role as Junior IT Support Engineer, Gabriela R. manages user provisioning and deprovisioning, ensuring that employees have the appropriate access levels and permissions. She is adept at utilizing the Jamf Pro Cloud Server for application management and configuration. Her responsibilities also include providing user support and maintaining the functionality of Google Workspace applications, which are critical for the operational efficiency of the organization.