Jordan Quinonez
About Jordan Quinonez
Jordan Quinonez is a Customer Success Phone Support Manager at SimplePractice, specializing in social media management and event coordination. He has extensive experience in account management and community management across various companies in the advertising and healthcare sectors.
Work at SimplePractice
Jordan Quinonez has been serving as the Customer Success Phone Support Manager at SimplePractice since 2020. In this role, he focuses on enhancing client satisfaction by providing detailed event recaps to assess whether objectives were achieved. He also develops and manages social media strategies and campaigns, which include creating content calendars and proposals tailored for clients. His responsibilities involve coordinating with vendors and clients to ensure the smooth execution of event assets and components, thereby promoting audience engagement.
Previous Employment Experience
Prior to his current position, Jordan Quinonez held several roles in various organizations. He worked at Mercury Media as an Account Executive from 2007 to 2014, accumulating seven years of experience in Santa Monica, California. Following this, he served as an Account Manager at D2h Partners for one year, from 2014 to 2015, in Los Angeles. He then transitioned to COLLiDE Agency, LLC as a Community Manager for five months in 2015. Before joining SimplePractice, he was the Manager of Implementation at PatientPop Inc. from 2016 to 2020, contributing four years of expertise in the Greater Los Angeles Area.
Education and Expertise
Jordan Quinonez studied at Orange Coast College from 2003 to 2006, where he completed a three-year program. His educational background has equipped him with the skills necessary for his roles in customer success and account management. His expertise includes utilizing tools such as Facebook Power Editor, Sprout Social, and Latergramme for managing and scheduling social media posts and advertisements, which are integral to his current responsibilities.
Event Management Skills
In his professional career, Jordan Quinonez has developed strong event management skills. He organizes and manages photo shoots, overseeing logistics such as shot lists, props, wardrobe, and model casting. His ability to coordinate with various stakeholders ensures that events run smoothly and meet client expectations. This skill set is vital in his role at SimplePractice, where effective event execution contributes to overall client satisfaction.