Keith Gercak
About Keith Gercak
Keith Gercak is an Onboarding Specialist currently working at SimplePractice in Los Angeles, California. He has a diverse background in customer service and finance, having held various roles at companies such as Apple and Citizens Financial Group, Inc.
Current Role at SimplePractice
Keith Gercak currently serves as an Onboarding Specialist at SimplePractice, a position he has held since 2020. He works in Los Angeles, California, where he focuses on facilitating the onboarding process for new users of the platform. In addition to his onboarding responsibilities, he also works as a Product Specialist within the same organization, contributing to product development and user experience initiatives.
Previous Experience in the Aviation Industry
Before joining SimplePractice, Keith worked as a Private Jet Broker at Blue Star Jets in New York City for nine months in 2013. This role involved managing client relationships and facilitating private jet charters, providing him with valuable experience in high-stakes customer service and sales.
Career at Apple
Keith Gercak has an extensive background with Apple, where he worked for a total of seven years. He started as a Specialist at the Fifth Avenue Flagship store in New York from 2013 to 2017. He later transitioned to a Specialist role in Los Angeles from 2017 to 2020, where he focused on customer engagement and product knowledge.
Financial Services Background
Keith has significant experience in the financial services sector, having worked at Citizens Financial Group, Inc. in various roles from 2003 to 2012. His positions included Bank Teller, Personal Banker, Assistant Branch Manager, and Loan Specialist. This experience provided him with a strong foundation in customer service and financial products.
Educational Background
Keith studied at the New York Film Academy for 11 months in 2013, focusing on film-related studies. He also attended iO in Chicago, where he completed a two-year program in long-form improvisation and writing from 2008 to 2010. Currently, he is enrolled at the Second City Training Center in Chicago, where he is pursuing a Conservatory Program and Writing Program in improv, comedy, and performing.