Leigh Anne M.
About Leigh Anne M.
Leigh Anne M. is a Customer Success Associate at SimplePractice, with a diverse professional background in sales and administrative roles. She has over a decade of experience in customer service and healthcare, complemented by her education in massage therapy and fine arts.
Work at SimplePractice
Currently, Leigh Anne M. serves as a Customer Success Associate at SimplePractice, a role she has held since 2021. In this position, she focuses on enhancing client relationships and ensuring customer satisfaction. Her responsibilities include resolving client issues efficiently, particularly in high-pressure situations. This role builds on her extensive experience in customer service and administrative functions.
Previous Experience in Customer Service and Sales
Leigh Anne M. has a diverse background in customer service and sales. She worked at Visionworks of America as an Eyewear Sales Specialist from 2013 to 2020, where she developed strong sales skills over seven years. Additionally, she served as a Patient Services Specialist and later as a Billing and Accounts Representative at Carolina Asthma & Allergy Center, gaining valuable experience in patient interaction and administrative tasks.
Education and Expertise
Leigh Anne M. studied at Mars Hill University, where she earned a Bachelor of Fine Arts in Musical Theater from 2001 to 2005. She also attended Southeastern College and Institute, completing a program in Neuromuscular Massage Therapy, which led to her Massage Therapy Certification in 2009. This educational background contributes to her expertise in client relations and problem resolution.
Background in Health and Wellness
Before her current role, Leigh Anne M. worked as a Licensed Massage Therapist at The Ballantyne, A Luxury Collection Hotel in Charlotte, North Carolina, from 2009 to 2016. This experience in the health and wellness industry provided her with insights into client care and service delivery, enhancing her skills in interpersonal communication and customer satisfaction.
Administrative Roles and Skills
Leigh Anne M. has held various administrative roles, including her position as a Patient Accounts Representative at Carolina Asthma & Allergy Center from 2019 to 2021. Her strong background in administrative tasks complements her customer service skills, making her effective in managing client interactions and resolving issues promptly.