Meghan Herlihy
About Meghan Herlihy
Meghan Herlihy is a Customer Success Associate at SimplePractice, where she has worked since 2020. She holds a Bachelor's degree in Nutrition Sciences from California Polytechnic State University-San Luis Obispo and specializes in assisting health and wellness professionals with software and insurance-related queries.
Work at SimplePractice
Meghan Herlihy has been employed at SimplePractice as a Customer Success Associate since 2020. In this role, she conducts live screen sharing sessions to assist customers with software-related queries. Meghan acts as a liaison between customers and the clearinghouse, facilitating the processing of insurance claims and enrollments. Her expertise lies in troubleshooting insurance-related issues specifically for health and wellness professionals utilizing SimplePractice's software.
Education and Expertise
Meghan Herlihy studied at California Polytechnic State University-San Luis Obispo, where she earned a Bachelor's degree in Nutrition Sciences from 2016 to 2020. This educational background provides her with a solid foundation in health and wellness, which complements her current role at SimplePractice. Her academic training enhances her ability to support health and wellness professionals effectively.
Background
Before joining SimplePractice, Meghan worked as a Research Assistant at Cal Poly College of Agriculture, Food and Environmental Sciences from 2019 to 2020. This position allowed her to gain valuable experience in research and problem-solving within the agricultural and environmental sciences fields. Her background in research contributes to her analytical skills in her current customer success role.
Customer Support Skills
Meghan Herlihy specializes in troubleshooting insurance-related issues for health and wellness professionals. Her role requires a deep understanding of both the software and the insurance processes relevant to her customers. By providing tailored support, she helps clients navigate complex software functionalities and resolves their queries efficiently.