Monika M.
About Monika M.
Monika M. is an Investigative Specialist in Customer Success at SimplePractice, where she focuses on customer satisfaction and troubleshooting product-related issues. She holds a Bachelor's degree in International Business and has previous experience in various customer service and sales roles.
Work at SimplePractice
Monika M. currently serves as an Investigative Specialist in Customer Success at SimplePractice, a role she has held since 2020. In this position, she focuses on maintaining high levels of customer satisfaction and engagement, which are critical for ensuring long-term success with the SimplePractice application. Her responsibilities include troubleshooting product-related questions and issues, particularly those concerning insurance enrollments and claims. Monika also liaises with a clearinghouse to investigate insurance inquiries, demonstrating her commitment to resolving customer issues effectively.
Education and Expertise
Monika M. holds a Bachelor's degree in International Business from California State Polytechnic University-Pomona, where she studied from 2010 to 2014. Additionally, she has a minor in Marketing, which complements her expertise in customer success roles. Her educational background provides her with a solid foundation in business principles, enhancing her ability to engage with customers and address their needs effectively.
Background in Customer Service
Before joining SimplePractice, Monika M. gained valuable experience in customer service and sales roles. She worked as a Customer Success Associate at SimplePractice from 2019 to 2020, where she developed her skills in customer engagement. Prior to that, she was a Benefits Specialist at Aflac Los Angeles for nine months in 2019 and served as a VIP Lounge Server at Patina Restaurant Group for one month in 2017. Her diverse background in customer-facing positions has equipped her with the skills necessary for her current role.
Previous Work Experience
Monika M. has a varied work history that includes roles in different industries. She worked as a Sales Management Trainee at Enterprise Rent-A-Car from 2018 to 2019, where she honed her sales and management skills. Her experience across these positions has contributed to her comprehensive understanding of customer needs and operational processes, which she applies in her current role at SimplePractice.