Rachel Harward
About Rachel Harward
Rachel Harward is a Senior Customer Success Associate at SimplePractice, where she has worked since 2021. She has a diverse background in customer service and management, with previous roles in various coffee shops and retail.
Work at SimplePractice
Rachel Harward has been employed at SimplePractice since 2021. She currently holds the position of Senior Customer Success Associate, where she has worked for three years. Prior to this role, she served as a Customer Success Associate for eight months and as an Insurance Specialist for seven months. Her experience at SimplePractice reflects her commitment to customer service and support within the organization.
Education and Expertise
Rachel Harward earned a Bachelor of Science degree in Nutrition Sciences from California State Polytechnic University-Pomona. She studied there from 2017 to 2020. Her educational background provides her with a solid foundation in health and nutrition, which may contribute to her understanding of customer needs in the health and wellness sector.
Background
Before her tenure at SimplePractice, Rachel Harward held various positions in the food and beverage industry. She worked as a Barista at Civil Coffee from 2019 to 2021 and as a Shift Lead at Copa Vida Coffee from 2018 to 2019. Additionally, she served as General Manager at N7 Creamery from 2014 to 2017. Her diverse work experience includes roles in customer service and management.
Previous Work Experience
Rachel Harward has a varied work history that includes positions in retail and customer service. She worked as a Senior Sales Associate at Anthropologie from 2010 to 2012 and as a Customer Service Representative at State Farm from 2012 to 2013. She also held a Shift Lead position at Klatch Coffee, Inc. from 2013 to 2014. This range of experience has equipped her with skills in customer interaction and team leadership.