Shakia Artson
About Shakia Artson
Shakia Artson is a Phone Support Specialist at SimplePractice in Santa Monica, California, with extensive experience in customer service and sales. She has a background in e-commerce and holds a Bachelor of Arts in Communication and Media Studies & Sociology from Gordon College.
Work at SimplePractice
Shakia Artson has been employed at SimplePractice as a Phone Support Specialist since 2021. In this role, she has effectively managed customer inquiries and support needs. Notably, after returning to work post COVID-19 shutdown, she processed 800 returns within a two-month period, demonstrating her efficiency and commitment to customer service.
Previous Experience in Retail Management
Prior to her current position, Shakia Artson worked at Lorna Jane as a Customer Experience Coordinator from 2019 to 2021. She was promoted from a sales associate to a full-time management role, which enhanced her skills in merchandise analysis and customer engagement. Additionally, she served as a Shop Supervisor at Lorna Jane for eight months in 2019, further solidifying her expertise in retail operations.
Sales and Customer Service Background
Shakia Artson has accumulated a total of eight years of experience in both brick-and-mortar and corporate sales environments. Her career began at Forever 21 as a Sales Associate from 2016 to 2017. She later worked as a Professional Sales Representative at Bloomingdale's for two months in 2017. Her roles have equipped her with significant insights into sales strategies and customer service best practices.
Educational Background
Shakia Artson earned a Bachelor of Arts (B.A.) degree in Communication and Media Studies & Sociology from Gordon College, where she studied from 2011 to 2015. Additionally, she has pursued further education in Film & Television Production at the Los Angeles Film Studies Center, achieving a 4.0 GPA since 2014. This educational foundation supports her diverse skill set in communication and media.
Internship Experience
Shakia Artson has gained valuable experience through various internships. She interned at Chrome Artists Management for six months in 2016, where she developed industry knowledge. Additionally, she worked as an intern at Walden Media in 2014 for two months. These roles contributed to her understanding of the entertainment industry and enhanced her professional capabilities.