Akhil Mehrotra
About Akhil Mehrotra
Akhil Mehrotra is a Team Lead in Customer Support at Sinch, where he has worked since 2020. He has over a decade of experience in customer service and business development, having held various roles at companies such as GTA, Serco Global Services, and CloudConnect Communications.
Current Role at Sinch
Akhil Mehrotra serves as Team Lead in Customer Support at Sinch, a position he has held since 2020. In this role, he oversees customer support operations, ensuring effective communication and resolution of client inquiries. His leadership contributes to maintaining high standards of customer satisfaction and operational efficiency within the team.
Previous Experience in Customer Support
Prior to his current role, Akhil Mehrotra accumulated extensive experience in customer support. He worked at GTA as a Senior Customer Service Executive from 2006 to 2009 and later as a Team Leader at Serco Global Services from 2012 to 2015. His background in customer service roles has equipped him with skills in managing teams and enhancing customer experiences.
Business Development Experience
Akhil Mehrotra has a background in business development, having worked as a Business Development Manager at CloudConnect Communications Private Limited from 2018 to 2020. In this role, he focused on expanding business opportunities and fostering client relationships, contributing to the company's growth during his tenure.
Educational Background
Akhil Mehrotra completed his Bachelor of Commerce degree from Lucknow University, where he studied Economics, Accounts, Business Statistics, and Financial Analysis from 1994 to 1997. He also attended Dayawati Modi Academy and Canning College, which provided him with a solid foundation in business principles.
Career Progression
Akhil Mehrotra's career spans various roles in customer service and business development. He began as a Customer Service Executive at IBM Daksh in 2005 and progressed through positions at GTA, Eage Digitech Private Limited, and CloudConnect Communications. His diverse experience reflects a commitment to professional growth in customer-focused roles.