Amit Singh
About Amit Singh
Amit Singh is a Senior Customer Service Manager at Sinch India, with extensive experience in customer service operations and problem management for enterprise systems. He has held various roles in companies such as Eros International PLC and One97 Communications Limited, focusing on improving service quality and managing teams effectively.
Work at Sinch
Amit Singh has been employed at Sinch India since 2021, where he holds the position of Senior Customer Service Manager. In this role, he oversees customer service operations, focusing on enhancing service quality and efficiency. Prior to this position, he served as Customer Service Manager at Sinch from 2019 to 2021. His responsibilities include managing both in-house and remote teams, ensuring effective communication and service delivery.
Previous Experience at Eros International PLC
Amit Singh worked at Eros International PLC in various technical support roles from 2014 to 2019. He began as a Senior Technical Associate for four months in 2014, followed by two years as Assistant Manager Technical Support from 2014 to 2016. He then served as Technical Support Manager from 2016 to 2019. His tenure involved problem management for enterprise systems and business continuity planning.
Background in Telecommunications and Technology
Amit Singh has a background in telecommunications, having worked as a GSM-Testing Engineer at Alcatel Lucent Technologies India Private Limited from 2009 to 2011. He also gained experience at One97 Communications Limited as Senior Associate in Platform Management from 2011 to 2014. His roles have contributed to his expertise in managing customer service operations and improving service delivery processes.
Education and Expertise
Amit Singh earned a Bachelor of Technology (B.Tech) degree in Electronics and Communication Engineering from Somany Institute of Technology & Management, Rewari, from 2004 to 2008. His educational background supports his technical expertise in managing customer service operations and implementing cost-effective solutions to enhance service quality.
Achievements in Service Operations
Amit Singh has successfully reorganized and streamlined existing service operations to ensure timely delivery of release management. He specializes in identifying inefficient processes and implementing solutions that improve overall service quality. His experience in business continuity planning further enhances his ability to manage customer service operations effectively.