Anderson Felix
About Anderson Felix
Anderson Felix is a Customer Success Manager Indicator II at Sinch, with extensive experience in customer relations and project management. He has a strong background in data analysis and emotional intelligence, having previously held leadership roles at Orbium Soluções Interativas for over a decade.
Work at Sinch
Anderson Felix has been serving as Customer Success Manager Indicator II at Sinch since 2021. He operates in a hybrid work environment based in São Paulo, Brasil. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of services. His responsibilities include interacting with clients to understand their needs and providing tailored solutions that align with Sinch's offerings.
Education and Expertise
Anderson Felix has a diverse educational background. He studied at the University of São Paulo, where he earned a degree in Tecnologia da Informação, specializing in Processamento de dados from 1999 to 2002. He furthered his education at Uninove - Universidade Nove de Julho, completing a Pós graduação em Gestão de Projetos from 2014 to 2016. Additionally, he obtained a Master of Business Administration (MBA) in Gestão de Projetos from Ibmec from 2016 to 2018. His studies have equipped him with skills in project management and data analysis.
Background
Anderson Felix began his professional career in 1998, coinciding with the founding of Orbium Soluções Interativas. Over the years, he held various positions within the company, including Gerente operacional and Head operacional, contributing to the company's growth and market recognition. His extensive experience spans over two decades, during which he has developed a strong track record in customer success and operational management.
Achievements
Throughout his career, Anderson Felix has established long-term partnerships with notable clients such as B2W, Centauro, ChilliBeans, Cresol, CVC, Bradesco, Chubb Seguros, and Crefisa. He has led a commercial team responsible for negotiating and delivering contracts worth over 10 million annually. His ability to interact with C-level executives across various sectors has been instrumental in understanding client needs and designing customized solutions.