Andréa Franceschini
About Andréa Franceschini
Andréa Franceschini is an Onboarding & Training Analyst at Sinch, where she has worked since 2017. She has extensive experience in customer support and training roles across various companies, including QuintoAndar and Movile.
Work at Sinch
Andréa Franceschini has been serving as an Onboarding & Training Analyst at Sinch since 2017. In this role, she leads the entire onboarding team process in Brazil, ensuring that clients receive optimal education tailored to their business needs. She is responsible for connecting WhatsApp Business API accounts with Facebook to facilitate quick and effective integration. Additionally, she collaborates with the Commercial team to ensure the delivery of contracted services with excellence. Her focus includes creating and improving onboarding processes to enhance client experiences.
Previous Experience
Before joining Sinch, Andréa Franceschini held various roles in different organizations. She worked at Wavy Global (now Sinch LatAm) as an Analyst for Onboarding and Training of new solutions from 2020 to 2021. Prior to that, she served as an Analyst of Product for Brazil and Latam from 2019 to 2020. Her earlier experience includes positions at Movile as an Analyst of Customer Happiness from 2017 to 2020, and at QuintoAndar in several roles, including Senior Operations Analyst and Special Cases Analyst in 2016.
Education and Expertise
Andréa Franceschini studied at Anhanguera Educacional, where she achieved a degree in Digital Marketing. Her educational background equips her with the knowledge necessary for her roles in onboarding and training, particularly in the digital landscape. This expertise is reflected in her ability to develop written materials and videos that assist users in navigating the company's platforms.
Skills and Responsibilities
In her current role, Andréa is responsible for creating and providing training materials on the Learning Center platform, which includes video training sessions. She focuses on developing effective onboarding processes that enhance the client experience. Her responsibilities also involve creating educational content that aids users in understanding and utilizing the company's services effectively.
Career Background
Andréa Franceschini has a diverse career background, having worked in various roles across multiple companies. She began her career at DEDIC as a Telemarketing Operator and later as a Customer Service Supervisor. She has also held positions at CPFL Energia, Mercedes-Benz do Brasil Ltda., and inGaia, where she contributed to customer support and account management. Her extensive experience in customer service and operations has shaped her approach to onboarding and training.