Angelina Ramos
About Angelina Ramos
Angelina Ramos is a Customer Success Manager based in São Paulo, Brazil, with a background in business administration and management. She has held various roles in customer relations and account management at Sinch and TWW do Brasil over several years.
Current Role as Customer Success Manager
Angelina Ramos currently serves as a Customer Success Manager at Sinch, a position she has held since 2021. In this role, she focuses on ensuring customer satisfaction and fostering long-term relationships with clients. Her experience in customer success allows her to effectively address client needs and enhance their overall experience with the company.
Previous Experience at Sinch
Prior to her current role, Angelina worked at Sinch as a Sales Key Account Partner for 10 months in 2021. During this time, she was responsible for managing key accounts and developing strategies to drive sales growth. She also held a position as Key Accounts for 2 months in early 2021, contributing to her comprehensive understanding of client management.
Experience at TWW do Brasil
Angelina has significant experience in the telecommunications sector, having worked at TWW do Brasil for a total of five years. She began as an Analista Comercial from 2015 to 2016, then transitioned to a role as Analista Relacionamento Premier in 2016 for seven months. Following this, she served as Key Accounts from 2016 to 2021, where she managed client relationships and supported business development initiatives.
Education and Academic Background
Angelina studied Administração de Empresas at Pontifícia Universidade Católica de São Paulo, earning her degree from 2011 to 2015. She furthered her education by obtaining a Master of Business Administration (MBA) in Gestão Empresarial from Fundação Getulio Vargas, completing the program from 2020 to 2022. Her academic background supports her expertise in business management and customer relations.