Anthony Valdez
About Anthony Valdez
Anthony Valdez serves as a Key Customer Success Manager at Sinch, a position he has held since 2022. He has a diverse background in customer support and technical roles, including previous positions at Intrado, Inteliquent, and PAML.
Current Role at Sinch
Anthony Valdez serves as a Key Customer Success Manager at Sinch, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of services. His work involves collaborating with clients to understand their needs and providing solutions that align with their business objectives. This position is remote, allowing him to operate effectively from the United States.
Previous Experience at Intrado
Before joining Sinch, Anthony worked at Intrado as a Tier 2 NOC Technician for eight months in 2021 and 2022. In this capacity, he was responsible for monitoring network operations and responding to technical issues. His role required strong problem-solving skills and the ability to work under pressure, contributing to the overall efficiency of the network services.
Career Background in Technical Roles
Anthony has a diverse background in technical and customer service roles. He worked as a Technical Contractor at Voyant for two months in 2018 and held the position of TSC Tier 2 at Inteliquent from 2018 to 2021 for three years. His experience in these roles involved providing technical support and ensuring customer satisfaction through effective communication and problem resolution.
Education in Web Development
Anthony studied at Galvanize in Denver, where he completed a Web Development Immersive program from 2016 to 2017. This educational experience equipped him with essential skills in web development, programming, and technology, which he has applied throughout his career in various technical positions.
Early Career as a Courier
Earlier in his career, Anthony worked as a Courier for PAML from 2013 to 2016 for three years, and subsequently for Hospital Couriers Corporation from 2017 to 2018 for six months. These roles involved logistics and delivery services, where he developed strong organizational and time management skills.