Baltzar Parmér
About Baltzar Parmér
Baltzar Parmér is an IT Support Technician based in Stockholm, Sweden, with extensive experience in IT support roles across various companies. He currently works at Sinch, where he assists with infrastructure changes and security incidents, and has previously held positions at Tietoevry and Manpower.
Work at Sinch
Baltzar Parmér has been employed at Sinch as an IT Support Technician since 2021. In this role, he assists the infrastructure team with changes and collaborates with the security team to address security incidents. His responsibilities include basic troubleshooting and access management for various systems, including Cisco Anyconnect VPN, Amazon Workspaces, Slack, and DUO security. He also manages hardware and license orders for end-users and oversees the joiners and leavers processes.
Previous Experience at Tietoevry
Prior to joining Sinch, Baltzar Parmér worked at Tietoevry for four years in various IT support roles. He started as a First Line Support technician in 2017 for 11 months, then transitioned to Second Line Support from 2017 to 2019. After that, he served as an IT Support Specialist from 2019 to 2021. His roles involved providing IT support, managing user access, and assisting with technical issues.
Experience as IT Consultant at Manpower
Baltzar Parmér worked as an IT Consultant at Manpower from 2016 to 2021. During this five-year period, he gained experience in various IT support functions, enhancing his troubleshooting skills and knowledge of IT systems. His time at Manpower contributed to his overall expertise in the IT support field.
Technical Skills and Responsibilities
Baltzar Parmér possesses strong technical skills in administering and supporting a Microsoft 365 environment, which includes Azure, Endpoint, Jamf, On-prem AD, Sharepoint, Teams, Protection, Exchange, and the O365 admin center. He utilizes Windows Autopilot and Zero Touch for Mac to install clients on MacOS and Windows 10. Additionally, he develops guides for end-users and documents solutions in Confluence to enhance team efficiency.
Communication and Support Skills
Baltzar Parmér provides global IT support and demonstrates strong communication skills in both English and Swedish. He assists upper management with live events in Microsoft Teams, showcasing his ability to support high-level operations and contribute to effective communication within the organization.