Bhavesh Mistry
About Bhavesh Mistry
Bhavesh Mistry is a Dedicated Support Manager for EMEA and APAC at Sinch, where he has worked since 2020. With over two decades of experience in the mobile and telecommunications industry, he has held various roles at SAP and Amdocs, specializing in customer success and IT service management.
Work at Sinch
Bhavesh Mistry has been serving as the Dedicated Support Manager for EMEA and APAC at Sinch since 2020. Based in London, England, he has accumulated four years of experience in this role. His responsibilities include providing support across the EMEA and APAC regions, ensuring customer satisfaction, and managing support operations effectively.
Previous Experience at SAP
Prior to his current role at Sinch, Bhavesh Mistry worked at SAP in various capacities. He served as the SAP Digital Interconnect Customer Success Manager and Knowledge Transfer Consultant from 2019 to 2020. His tenure at SAP included roles such as Senior SAP Digital Interconnect QoS Escalations Engineer and Senior SAP Digital Interconnect Knowledge Transfer Consultant, spanning from 2012 to 2020. His experience at SAP reflects a strong focus on customer success and technical support.
Education and Expertise
Bhavesh Mistry studied Computing and Management Sciences at Sheffield Hallam University, where he earned a BSc (Hons) from 1996 to 2000. He has also attended several educational institutions, including Lambeth Colleges, Brockwell Grammar School, Ernest Bevin School and Sixth Form College, and Tulse Hill School. His academic background supports his extensive experience in the Mobile and Telecommunications industry, which he has been part of since 2000.
Background in Telecommunications
With over two decades of experience in the Mobile and Telecommunications industry, Bhavesh Mistry has developed a deep understanding of back-end Customer Care and Billing Systems. His career began in 2000 at Amdocs as a Service Delivery Analyst. He has specialized in SAP-related roles since 2006, indicating a long-term commitment to this area of expertise.
Skills in IT Service Management
Bhavesh Mistry possesses expertise in managing ITIL compliant incident and problem management environments. This skill set highlights his strong foundation in IT service management. Additionally, he focuses on knowledge management and transfer, actively engaging in education, mentoring, and coaching programs to enhance team capabilities.