Birgitta Jonsson
About Birgitta Jonsson
Birgitta Jonsson serves as the VP of Operator Customer Services at Sinch, where she has worked since 2019. With a strong background in customer services and operations, she has held various leadership roles in the telecommunications industry and has extensive international experience.
Work at Sinch
Birgitta Jonsson has held multiple leadership roles at Sinch since 2016. She currently serves as the VP Operator Customer Services and has been in this position since 2019. Prior to this, she was the VP Customer Services/Head of Operations, a role she has held since 2018. Her earlier tenure at Symsoft, which is now part of Sinch, included positions as VP Customer Services/Head of Operations from 2009 to 2016, and VP R&D from 2007 to 2009. Additionally, she worked as a Project Manager at Symsoft from 2006 to 2007. Her extensive experience at Sinch reflects her expertise in customer service and operational leadership.
Education and Expertise
Birgitta Jonsson has a strong educational background in business and technology. She studied at Umeå University, where she earned a Bachelor of Science in Mathematics and Computer Science from 1982 to 1985. She furthered her education at Blekinge Institute of Technology, obtaining a Master's degree in Business Administration in E-Business from 2003 to 2005. In 2018, she completed a certification in Styrelsearbete at Styrelseakademien, achieving the title of Certifierad Styrelseledamot. This diverse educational foundation supports her expertise in operations, customer service, and strategic management.
Background
Birgitta Jonsson has lived and worked in various international and multicultural environments, including the Middle East, Southeast Asia, and China. This experience has contributed to her adaptability and understanding of diverse business practices. Her career spans several decades, beginning with her role as a Consultant at Oracle Svenska AB from 1990 to 1994. She has also held positions at Q8 as a System Analyst and at Hi3G Access AB as a Project Manager, showcasing her extensive experience in project management and technical roles.
Achievements
Birgitta Jonsson successfully led a Corporate Social Responsibility initiative that achieved a Gold level rating in the EcoVadis assessment. This accomplishment highlights her commitment to sustainable business practices and her ability to drive significant organizational change. Additionally, she has extensive experience managing large-scale M&A integration programs, which involved approximately 200 people and over 900 man-months of effort, demonstrating her capability in overseeing complex projects and operations.