Carolina Matsumoto
About Carolina Matsumoto
Carolina Matsumoto is a Product Manager with extensive experience in customer experience and product management, currently working at Sinch since 2022. She has a strong educational background, including a Digital Product Leadership certification from Tera and various studies in customer experience and marketing.
Work at Sinch
Carolina Matsumoto has been employed at Sinch as a Product Manager since 2022. In this role, she is responsible for overseeing product development and management, ensuring that products meet market needs and align with company objectives. Prior to her current position, she worked at Sinch as an Associate Product Manager from 2020 to 2022, where she contributed to various product initiatives and enhancements.
Education and Expertise
Carolina Matsumoto has a diverse educational background focused on product management and customer experience. She completed a Digital Product Leadership program at Tera in 2022. Additionally, she studied Management 3.0 Executive in 2019, and earned a certification in Customer Experience from WCES from 2020 to 2021. Her studies also include Digital Marketing from Udacity Brasil in 2017 and CRM management from ESPM in 2018.
Background
Carolina Matsumoto has a solid foundation in customer experience and relationship management. She began her career as an Estagiária de Relações Públicas at Oliveira e Olivi Advogados Associados from 2014 to 2016. She then held various roles at Serasa Experian, including Analista Jr de Relacionamento e CX, Analista Pleno de CX, and Analista Pleno de Voice of Customer, accumulating significant experience in customer relations and analytics.
Previous Experience
Before joining Sinch, Carolina Matsumoto worked at DogHero as a Customer Experience Analyst from 2016 to 2018. In this position, she focused on enhancing customer interactions and improving service delivery. Her tenure at Serasa Experian spanned multiple roles, where she developed her skills in customer service and product management, contributing to her expertise in the field.