Clara Cerioni
About Clara Cerioni
Clara Cerioni is a Conversational Designer and Chatbot Analyst currently working at Sinch, where she leads the design of conversational solutions for clients. She has a background in journalism and experience with global companies in the field of conversational AI.
Work at Sinch
Clara Cerioni has been employed at Sinch since 2021, where she serves as a Conversational Designer and Chatbot Analyst. In her role, she leads the design of conversational solutions for clients, including Abastible in Chile and PepsiCo's Mexico Business Unit. Clara utilizes her expertise in user experience and machine learning to enhance chatbot interactions, ensuring effective communication and engagement.
Previous Experience
Before joining Sinch, Clara Cerioni held several positions that contributed to her expertise in communication and design. She worked as a Conversational Designer at Conta Zap for two months in 2021. Prior to that, she was a Copywriter and News Reporter at EXAME from 2016 to 2020, and a Content Specialist at JOTA for six months in 2020 to 2021. Additionally, she gained experience as a Communication and Marketing Intern at ACIC from 2014 to 2016.
Education and Expertise
Clara Cerioni earned a Bachelor's degree in Journalism from Universidade Anhembi Morumbi, completing her studies from 2014 to 2017. Her educational background supports her work in communication and design. She combines user experience methods with machine learning to improve chatbot interactions, showcasing her expertise in conversational AI.
Tools and Technologies
In her role as a Conversational Designer, Clara Cerioni employs various tools to facilitate her work. She utilizes Chatlayer, Miro, Figma, Jira, and Tableau to design and analyze conversational solutions. These tools enable her to create effective and engaging chatbot experiences for clients.
International Experience
Clara Cerioni has collaborated with global companies such as Novartis and Cardif in the field of conversational AI. Her work with these organizations highlights her ability to operate in diverse environments and adapt her skills to meet the needs of international clients.