Cybele Gomes
About Cybele Gomes
Cybele Gomes is a Sales Senior Account Manager at Sinch, where she has worked since 2020. With extensive experience in sales and commercial management across various sectors, she has held several key positions in notable companies throughout her career.
Work at Sinch
Cybele Gomes has been employed at Sinch as a Sales Senior Account Manager since 2020. In this role, she manages a diverse portfolio of over 400 clients across various sectors, including banks, fintechs, insurance, healthcare, education, and government. She leads a team of nine key account professionals and reports directly to the Latin America Commercial Director. Her responsibilities include defining and implementing commercial strategies, developing annual sales plans, and ensuring the execution of multiple projects while maintaining high client satisfaction levels.
Previous Experience
Before joining Sinch, Cybele Gomes held several significant positions. She worked at HOPI HARI S/A for over a decade, serving as Sr. Commercial Manager for Corporate and Schools Segments from 2010 to 2016, and as E-Commerce Manager from 2005 to 2010. Additionally, she was the National Commercial Manager at Dendron from 2016 to 2020. Her earlier career included roles at NATURA COSMÉTICOS S/A, where she served as Sr. Sales Manager and Sales Promoter, and a brief tenure as a Financial Analyst at BRF.
Education and Expertise
Cybele Gomes holds a Master of Business Administration (MBA) from Fundação Getulio Vargas and a bachelor's degree in Business Administration from Faculdade de Economia São Luis. She has expertise in managing and analyzing Profit and Loss (P&L) statements for accounts, focusing on revenues, costs, and margins. Her experience in the IT sector since 2016 includes involvement in the entire business development cycle, from pre-sales to post-sales, and interacting with top management and shareholders to present results and strategic directions.
Leadership and Team Management
In her current role at Sinch, Cybele Gomes leads a team of nine key account professionals. She is responsible for identifying cross-selling and upselling opportunities and developing business continuity plans to ensure client satisfaction. Her leadership extends to defining commercial strategies, monitoring the competitive environment, and ensuring the technical quality of projects. This includes overseeing the fulfillment of project scopes, financial flows, milestones, and deliverables.