Donato Vasquez
About Donato Vasquez
Donato Vasquez is an Onboarding Manager at Sinch, with over 20 years of experience in the tech industry. He has held various roles, including Key Account Manager and Senior Switch Engineer, and possesses a Master's Degree in Telecommunications Management.
Work at Sinch
Currently, Donato Vasquez serves as the Onboarding Manager at Sinch, a global leader in Communications Platform as a Service (CPaaS). He has held this position since 2017, operating in the Atlanta Metropolitan Area. In this role, he manages key enterprise-level accounts, focusing on customer success and satisfaction. His responsibilities include handling support escalations and ensuring the resolution of technical issues for enterprise clients, which contributes to the overall customer experience.
Previous Experience in Telecommunications
Donato Vasquez has over 20 years of experience in the tech industry, with a strong background in telecommunications. Prior to his current role, he worked at Isbel S.A. as a Key Account Manager from 2014 to 2016 in the Dominican Republic. He also held positions at Centennial Wireless as a Senior Switch Engineer from 2002 to 2006, and at TRICOM, S.A. as an Installations Supervisor from 2000 to 2002, both in Santo Domingo. His experience includes working as a Solutions Engineer at Signal Telecom and as a Pre-Sales Engineer at Anixter, focusing on Unified Communications.
Education and Expertise
Donato Vasquez holds a Master's Degree in Telecommunications Management from Universidad Internacional Iberoamericana (UNINI PR). He also earned a Bachelor's Degree in Electrical, Electronics and Communications Engineering from Universidad Autónoma de Santo Domingo. His educational background, combined with extensive experience across all seven layers of the OSI reference model, provides him with a comprehensive understanding of network architecture and telecommunications.
Skills and Client Relationship Management
With a broad range of tools and skills acquired over two decades in the tech industry, Donato Vasquez excels in building strong client relationships. He has developed a passion for customer satisfaction, which plays a crucial role in fostering customer loyalty and retention. His ability to manage key enterprise accounts and handle support escalations demonstrates his commitment to ensuring a positive customer experience.