Dorothy Drezen
About Dorothy Drezen
Dorothy Drezen is a Customer Success Manager II at Sinch, with over 15 years of experience in account management and customer success across various industries. She has a proven track record of achieving high customer satisfaction and managing significant revenue portfolios.
Current Role at Sinch
Dorothy Drezen serves as a Customer Success Manager II at Sinch, a position she has held since 2023. Based in Chicago, Illinois, she operates in a remote capacity. In this role, she manages a portfolio with an Annual Recurring Revenue (ARR) exceeding $5 million, focusing on enhancing customer satisfaction and driving value through effective account management.
Previous Experience at Comcast Technology Solutions
Before joining Sinch, Dorothy worked at Comcast Technology Solutions as an Account Manager for National Accounts from 2019 to 2020. Her tenure lasted five months in the Greater Chicago Area, where she contributed to client engagement and account management in a hybrid work environment.
Experience at Sekura Global
Dorothy was employed at Sekura Global as a Senior Account Manager from 2020 to 2021. During her one-year tenure, she worked remotely from Colchester, UK, focusing on account management and customer success initiatives.
Background in Account Management and Customer Success
With over 15 years of experience, Dorothy has developed expertise in Account Management, Customer Success, Sales, Marketing, and Client Services across various industries, including SaaS, Media, Print, and Digital Marketing. She is recognized for achieving high customer satisfaction, consistently attaining Net Promoter Scores (NPS) of 8-10.
Education and Project Management Certification
Dorothy studied at the University of California, San Diego, where she focused on Project Management from 2009 to 2012. She earned a certification in this field, which complements her extensive experience in managing multiple projects and cross-functional teams effectively.